Getting Help With Technology

 

ITS Support Center

The ITS Support Center, located on the Fairfax campus in Innovation Hall Room 233, serves as the central point of contact in cases of an epidemic, long-term inclement weather crisis or any type of disaster that would prevent students and faculty from attending class.

Please contact ITS Support at 703-993-8870 or e-mail your request to support@gmu.edu. Walk-in assistance hours are Monday – Friday, from 8:30 a.m. to 5:00 p.m. and phone support hours are Monday – Friday, from 8:00 a.m. to 7:00 p.m.

Collaborative Learning Hub (CLUB)

The Collaborative Learning Hub supports effective teaching and learning with technology to enhance learning experiences and the quality of work life at the University for current students, teaching faculty, instructional support staff, and academic units seeking to improve instruction. The CLUB is located on the Fairfax campus in the Johnson Center Room 311. Please contact the CLUB at 703-993-3141 or by e-mail at club@gmu.edu.

Online Learning Resources (OLR)

Online Learning Resources helps advance instructional initiatives by providing support, administration, and training for the off-site hosted learning management system (LMS), Blackboard Learn 9.1, Organizations, and the university portal (myMason). The unit also provides strategies and best practices for fostering student engagement and interaction using the LMS and other instructional technologies including Blackboard Collaborate, PB Works, WordPress, Kaltura, iTunes U, and more. Questions and assistance with any of these technologies can be found at http://coursessupport.gmu.edu.

Instructional Design Consultations

Instructional Design Team offers a variety of services and expertise to faculty teaching courses at George Mason University, The main instructional design offices are located on the Fairfax Campus in the Collaborative Learning Hub (CLUB), Johnson Center, Room 311. Instructional design consultations are also available in the training lab on the Prince William Campus in the training lab, Occoquan Building, Room 231. Suggestions, comments, testimonials, and case studies are strongly encouraged. Please e-mail the instructional design team at idteam@gmu.edu.